Technical support is available for registered VectorWorks users in several ways. International users should contact their local reseller for details concerning technical support. A list of resellers is available at www.nemetschek.net
When contacting Technical Support, prepare a brief description of the problem that includes specific details about what actions were taken prior to the problem’s occurrence. The more information you can give your support representative, the easier it will be to solve your problem quickly.
When contacting Technical Support by phone, please have access to your computer and be ready to tell the representative:
Troubleshooting a problem prior to calling Technical Support will also aid in a speedy resolution. Basic troubleshooting tips include:
|